Read Chat and the Reference Interview Online

Chat and the Reference Interview Online

Jana Smith Ronan

4.9/5 (24758 ratings)

Description:Now that many libraries are establishing chat reference services, the ability to conduct a successful reference interview is emerging as the key component in a successful program. This book introduces the skills, techniques, and resources that librarians need to provide effective chat-based virtual reference for online users. Readers learn how to adapt traditional reference interviewing practices to the medium of chat, including how to diagnose the needs of users, how to arrive at the actual information need, and how to provide timely and appropriate answers. All parts of the reference interview are covered. Suggestions for delivering answers during a chat session or afterwards via other media, referring questions, and following up chat sessions are provided. In addition, illustrations of chat sessions gone wrong, as well as transcripts of a virtual librarian handling the situation effectively, accompany discussion of each phase of the reference interview.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Chat and the Reference Interview Online. To get started finding Chat and the Reference Interview Online, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: —

ISBN: 159158227X

Description: Now that many libraries are establishing chat reference services, the ability to conduct a successful reference interview is emerging as the key component in a successful program. This book introduces the skills, techniques, and resources that librarians need to provide effective chat-based virtual reference for online users. Readers learn how to adapt traditional reference interviewing practices to the medium of chat, including how to diagnose the needs of users, how to arrive at the actual information need, and how to provide timely and appropriate answers. All parts of the reference interview are covered. Suggestions for delivering answers during a chat session or afterwards via other media, referring questions, and following up chat sessions are provided. In addition, illustrations of chat sessions gone wrong, as well as transcripts of a virtual librarian handling the situation effectively, accompany discussion of each phase of the reference interview.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Chat and the Reference Interview Online. To get started finding Chat and the Reference Interview Online, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Special Offer | $0.00

Special Offer! | $0.00

Chat and the Reference Interview Online

Chat and the Reference Interview Online

More Books

Chat Reference: A Guide to Live Virtual Reference Services

Chat Reference: A Guide to Live Virtual Reference Services

Chat Reference by Ronan, Jana Smith. (Libraries Unlimited,2003) [Paperback]

Chat Reference by Ronan, Jana Smith. (Libraries Unlimited,2003) [Paperback]